Viagogo provides that transactions between buyers and sellers are secure and reliable. The platform is designed to simplify the buying and selling process, offering a broad range of events across various categories. The site is user-friendly, with a search function that allows users to find events by location, date, or category.
What is Viagogo?
Viagogo is an online ticket marketplace that connects buyers and sellers of tickets for live events, including concerts, sports matches, theater performances, and other entertainment events. Users can find tickets for music concerts, sports events, theater productions, comedy shows, and more.
It was founded in 2006 and it operates globally and provides a platform where individuals and companies can sell tickets to events they are unable to attend, while buyers can purchase tickets to sold-out or highly sought-after events.
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Website Overview
| Website | Viagogo.co.uk |
| Known as | Viagogo |
| Services Offered | Ticket marketplace for concerts, sports, theater, and other live events. Users can buy and sell tickets. |
| Domain Registration Date | April 28, 2006 |
| Address | Viagogo AG, Rue du Commerce 4, 1204 Geneva, Switzerland |
| Contact Email | [email protected] |
| Phone Number | +1 877 263 2410 |
| Customer Service Hours | Available 24/7 via the website’s help center |
Is Viagogo Legit?
Viagogo services are very good to some users but like other similar sites, there are also some complaints given by the users. Here are some Red Flags that can be considered.
Customer Service Issues
Many complaints about unresponsive or ineffective customer service are reported by the users. Good customer service is important for resolving issues satisfactorily, and Viagogo’s reported shortcomings in this area suggest a risk for users who experience problems.
Irresponsible Ticket Delivery
Some users have experienced issues with ticket delivery, including receiving tickets very close to the event date or not receiving them at all. This has caused significant stress, particularly for events that are in high demand or located far from the user’s home.
Difficulty Obtaining Refunds
Many users report significant challenges in obtaining refunds from Viagogo, even when they are allowed to one. The process can be lengthy and complicated, often requiring multiple contacts with customer service and extensive documentation. Also, in some cases, users didn’t get a refund at all.
Reports of Fake Tickets
The recurring issue of invalid or fake tickets being sold on the platform indicates possible gaps in Viagogo’s verification process. This undermines their claim of guaranteeing valid tickets and raises concerns about the reliability of purchases made through the site.
Legal Issues and Fines
Viagogo has faced legal actions and fines in various countries for issues related to consumer rights and misleading practices. For instance, the UK’s Competition and Markets Authority (CMA) has taken legal action against Viagogo for failing to comply with consumer protection laws.
How To Avoid Viagogo Scam?
Spotting scams can be difficult, mainly when we have to book tickets online. Here are some ways that can help you to avoid Viagogo and other travel-related scams.
Research the Event and Ticket Prices: Before purchasing tickets on Viagogo, research the event and compare ticket prices from multiple sources. Check the official event website and authorized ticket sellers to get a sense of the standard prices.
Check Seller Reviews and Ratings Viagogo allows users to rate and review sellers. Before buying, look at the seller’s ratings and read customer reviews to check they have a good track record.
Be careful of Hidden Fees: Check that you are fully aware of the total cost, including all fees, before completing the transaction.
Use Secure Payment Methods Always use secure payment methods when purchasing tickets online. Credit cards often provide better protection options compared to debit cards or other forms of payment.
Read the Refund and Cancellation Policies Carefully read Viagogo’s refund and cancellation policies before making a purchase.
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Laura Kemmis is a passionate trendsetter and reviewer, dedicated to researching the latest scams and frauds while sharing her insights with the world. She provides valuable information to keep her audience aware and informed about the latest scams. Additionally, Laura discovers and analyzes trends in fashion, technology, and lifestyle, offering a fresh and honest perspective in her reviews.
